Sr. Help Desk Analyst

Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.

Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth. Our flexible and inclusive work culture provides you with the autonomy, resources, and opportunities to succeed. 

We are looking for a talented and experienced Help Desk Analyst to join our team.  In this role, you will provide remote end-user support for Bridgenext clients in Microsoft environments. 

Responsibilities include but are not limited to:

• Assisting end-users with drive mapping, logins, application access
• Applications support (Outlook, Teams, SharePoint and OneDrive)
• General troubleshooting in corporate enterprise environments
• Resolving users issues in an efficient and professional manner  

Workplace:  Providing support between the hours of 3AM ET until 12PM ET, adjusted during Daily Savings Time period

Must Have Skills:

• Proficient in using ITSM sytems such as: ConnectWise, ServiceNow, Jira and others
• Skilled in the use of RMM (Remote Monitoring Management) tools
• Working experience with Microsoft Intune
• At least 2 years support experience working with Microsoft M365
• Minumum of 2 year Associates Degree in IT/MIS or simular disicpline or equivalent working experience of at least 5 years

Professional Skills:

• Excellent written and verbal English communication skills
• Has a strong sence of urgency
• Excellent team and individual player
• Maintains composure during all types of situations and is collaborative by nature
• High standards of professionalism, consistently producing high quality results
• Self-sufficient, independent requiring very little supervision or intervention
• Demonstrate flexibility and openness to bring creative solutions to address issues  

Bridgenext is an Equal Opportunity Employer